Musbet is operated by Excite Ultra Media Ltd, a company incorporated and registered under the Anjouan Gaming Authority, licence number ALSI-202601040-FI2. That licence is the legal basis on which we run this platform, and it sets the standards we are required to meet in how we operate, how we handle your money, and how we respond when things go wrong.

We launched in 2026 with a straightforward aim: to build a gambling platform that works properly for players based in the United Kingdom. Not a platform that looks impressive on the surface and cuts corners underneath, but one where the fundamentals — account security, payment reliability, and fair treatment — are handled consistently.

How we handle your money

Player funds are kept separate from the operational funds we use to run the business. That separation is not incidental — it means that your balance is not exposed to the day-to-day financial activity of Excite Ultra Media Ltd. When you request a withdrawal, we aim to process it within 0 to 48 hours. The minimum deposit and withdrawal threshold is £20, and we support a range of payment routes including Visa, Mastercard, Skrill, NETELLER, Bank Transfer, Apple Pay, Google Pay, and several cryptocurrency options including Bitcoin, Ethereum, and Tether. We list payment methods because they are reliable and appropriate for UK players, not simply because they are available.

Safer gambling and accountability

We take the position that gambling should remain something you choose to do within limits that make sense for you. To support that, we build responsible gambling tools directly into the platform rather than placing them somewhere difficult to find. Deposit limits, session controls, self-exclusion, and cooling-off periods are accessible from your account at any time. We do not make these features inconvenient to use, because doing so would be contrary to how we think a gambling site should operate.

We are held accountable by the Anjouan Gaming Authority, which sets the regulatory framework within which we must operate. Beyond that external accountability, we hold ourselves to a standard of straightforward conduct: if an error occurs on our side, we acknowledge it and resolve it. If a dispute arises, we deal with it through a clear process rather than making it difficult for you to get a response. We do not think of complaints as a problem to be managed — they tell us where something has not worked as it should.

The game providers we work with — including NetEnt, Pragmatic Play, Evolution, Hacksaw Gaming, Play'n GO, Nolimit City, and others — are selected because they meet recognised standards for fairness and reliability. The same logic applies to the payment routes we offer. We review both on an ongoing basis, and we remove access to anything that does not continue to meet those standards.

If you have questions about how we operate, or if something on the platform is not working as you would expect, our support team is available to help. We would rather hear from you than have an issue go unresolved.